Returns & Refunds

How returns work

All returns start with an email. Contact support@jamessarahboston.com with your order number and what you would like to do. We will confirm whether your return is approved and send you the return instructions directly.

Please do not send anything back before you have heard from us — returns sent without approval cannot be processed.

Changed your mind, or the fit is wrong?

Request a return within 30 days of receiving your order. Items must be unworn, unwashed and in their original condition, with any tags still attached.

Return shipping for change-of-mind and fit returns is paid by the customer.

Damaged, faulty or incorrect items

Email us within 14 days of delivery with your order number and a photo. We will arrange a replacement or a full refund, and we cover the cost of returning it. You will never pay return shipping on our mistake.

Sizing

Please check the measurements on the product page before ordering. We publish garment measurements rather than body measurements, so you can compare against a piece you already own.

Refund timing

Once your return is received and checked, refunds are issued to the original payment method within 5–10 business days. Your bank may take a little longer to show it.