Terms of service

About these terms

These terms apply to your use of jamessarahboston.com and to any order you place with James & Sarah — Boston ("we", "us", "our"). By placing an order you agree to them. Please read them together with our Privacy Policy, Shipping Policy and Refund Policy, which form part of these terms.

Ordering

When you place an order you are making an offer to buy. Your order is accepted when we send you an order confirmation email. Until then we may decline or cancel an order — for example if an item is unavailable, if a price or description was published in error, or if we cannot complete the payment or delivery.

You must be at least 18 years old, or have the consent of a parent or guardian, to order from us.

Prices and promotions

All prices are shown in US dollars (USD) and exclude any taxes or duties that may apply at checkout or on delivery. Prices and promotions can change at any time, and a change does not affect an order we have already confirmed.

Where a product shows a crossed-out price alongside its current price, the crossed-out figure is our regular list price for that item and the current price is the promotional price available while the promotion runs. Quantity discounts, where offered, are applied automatically at checkout and cannot be combined with other offers unless we say so.

We try to keep the site accurate, but errors happen. If we discover a material error in a price or description after you order, we will contact you and give you the choice of continuing at the corrected price or cancelling for a full refund.

Products, sizing and colour

Garment measurements shown on a product page are flat measurements of the garment, not body measurements. Screens vary, so colours may differ slightly from what you see on your device. These are normal variations and not defects. If an item is not right for you, our Refund Policy applies.

Delivery

Delivery times are estimates, not guarantees, and are set out in our Shipping Policy. Risk in the goods passes to you on delivery.

Returns

Your return rights are set out in our Refund Policy. Please contact us at support@jamessarahboston.com before sending anything back, so we can give you return instructions and the return address. Returns sent without approved instructions may not be processed.

Your account and conduct

If you create an account, you are responsible for keeping your login details secure and for activity under your account. You agree not to misuse the site — including attempting to gain unauthorised access, interfering with its operation, scraping it at scale, or using it for anything unlawful.

Our content

The content on this site — including text, photography, graphics and the James & Sarah — Boston name and logo — belongs to us or our licensors and is protected by intellectual property laws. You may browse and share links to the site for personal, non-commercial use. You may not copy, republish or use our content commercially without our written permission.

Liability

We provide the site on an "as is" basis and do not promise it will always be available or error-free. Nothing in these terms limits liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence, or for fraud. Subject to that, our total liability in connection with an order is limited to the amount you paid for that order, and we are not liable for indirect or consequential loss.

Changes to these terms

We may update these terms from time to time. The version published on this page when you place an order is the version that applies to that order.

Governing law

These terms are governed by the laws of the Commonwealth of Massachusetts, United States, and the courts of Massachusetts have exclusive jurisdiction, except where consumer protection law in your place of residence gives you the right to bring a claim locally.

Contact

Questions about these terms, an order, or a return should go to support@jamessarahboston.com. We reply within one business day, Monday to Friday.